Shipping policy

Shipping Policy – Gemsouq Marketplace

At Gemsouq, we connect global verified registered vendors and buyers with reliable international and local delivery solutions.

🌍 Shipping Coverage

We deliver worldwide, organized into the following zones:

International Zones

Asia Pacific
Europe
North America
Africa & South America

Local Fulfilment Zones (Faster Delivery)

Dubai (UAE)
Bangkok (Thailand)
Peshawar (Pakistan)

Orders fulfilled from local zones may benefit from faster delivery times and cheaper rates even free delivery options.

🚚 Shipping Methods & Charges

Economy Shipping

Flat Rate: $10 USD
Free on orders above $300 USD
Estimated Delivery: 7–14 business days

Express Shipping

Flat Rate: $35 USD
Free on orders above $999 USD
Estimated Delivery: 3–7 business days

📦 Order Fulfilment

Each vendor on Gemsouq manages their own fulfilment timelines
Order processing and dispatch time are clearly mentioned on the product page
Orders are typically processed within 1 business days, unless otherwise stated by the seller
Products may be shipped from different global locations depending on seller inventory.

📦 Multi-Origin Shipping

As a marketplace platform:

Orders containing products from multiple sellers may be shipped separately
Delivery times may vary depending on the origin of each item

📍 Local Delivery

For shipments within:

Dubai , UAE
Bangkok , Thailand
Peshawar , Paksitan

Faster regional delivery options may be available depending on the seller.

🔍 Tracking Information

Tracking details will be shared with the buyer as soon as the order is dispatched
Buyers can use the tracking number to monitor shipment progress

🛃 Customs Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other local charges
These charges are the sole responsibility of the buyer
Fees vary depending on the destination country’s regulations
Gemsouq and its sellers are not responsible for customs-related delays or charges

⚠️ Delivery Delays

Delivery timelines may be affected by:

Customs clearance procedures
Courier or logistics delays
Remote or restricted delivery locations

📩 Contact Us

For any shipping-related inquiries:

Email: support@gemsouq.com
Response Time: 2–10 hours

🔄 Policy Updates

Gemsouq reserves the right to update this Shipping Policy at any time without prior notice.

Thank you for shopping with Gemsouq 🌍